Chargeback & Refund Analyst (South Africa)

Global Operation · Sandton, Johannesburg
Department Global Operation
Employment Type Contract

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) to make and receive payments in a convenient borderless manner.


Flutterwave’s Vision

To make it easier for Africans to build global businesses that can make and accept any payment, anywhere from across Africa and around the world.


Flutterwave’s Mission

Simplifying payments for endless possibilities.


About the Chargeback & Refund Analyst (South Africa) Role

As the Chargeback & Refund Analyst, your primary responsibility is to monitor and process chargebacks, representments, arbitrations, and refunds.



Responsibilities include but are not limited to:

  • Manage the complete ecosystem of chargebacks, representments and refunds.
  • Collation of disputed transactions from acquiring banks in SA and ROA to be logged on the portal and sending details of transactions to merchants for review and response.
  • Follow-up on chargeback disputes to ensure timely cycle within the stipulated chargeback window.
  • International chargeback involving different currencies for Web (MPGS)
  • Work hand in hand with the compliance team to effectively monitor spike in chargebacks in the SA region especially for SA merchants.
  • Regularly collate and consolidate key performance indices and be able to highlight gaps and recommend remedial actions
  • Investigate all internal suspense accounts under the ownership of Flutterwave in SA region and ROA
  • Generate executive report daily, weekly and monthly.


You’ll be a great fit if you have the following skills:


  • Proven years of experience in Chargeback Operations
  • Good understanding of the foreign exchange operations and local tax regulations.
  • Excellent Financial analytical, strategic planning, and execution skills
  • High-Level attention to details
  • Ability to identify errors
  • Strong relationship management skills
  • Ability to manage multiple priorities and meet set deadlines.
  • Excellent interpersonal and communication skills.
  • Excellent presentation skills
  • Work goal-oriented based on minimum supervision
  • High sense of responsibility, accountability, integrity, and ethical standards
  • Ability to work independently to fulfill assigned tasks


  • Authorization to work in South Africa without sponsorship


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  • Location
    Sandton, Johannesburg
  • Department
    Global Operation
  • Employment Type
    Contract